Most Common FAQs

• How long will it take for my MAT order to arrive?

  When you purchase MAT products each shipping option available will quote you an estimated shipping time. Typically 5-14 business days depending on your location from when we process your order (usually within 48 hours of purchase). You will receive a tracking number via email when your item has been processed for delivery so you can track it every step of the way.Some readers

• How do I install MAT's "lite" tools?

  Our 'lite' products are semi-permanent adhesive backed option to perform all your favourite MAT assessments. They should only be installed on timber floorboards, vinyl and lino surfaces. Please follow the following steps before installing your 'lite' products: Step 1: Sweep and vacuum the floor Step 2: Thorough clean and mop the surface with mild soapy water for five minutes. Repeat a second time after completely drying. Step 3: Remove backing paper as you install 10cm at a time. Step 4: SSome readers

• How can I learn how to use the RunScribe pods?

  You can learn how to get the most out of your RunScribe pods with our MAT Running Course.Some readers

• Free Shipping Policy

  Our free shipping offer is based upon normal delivery rates to most major metropolitan areas. You are liable for any additional shipping costs/taxes that are incurred to your location and you may be contacted by MAT to pay additional shipping fees if your location falls outside our normal shipping routes. Please note: Some countries have an import/customs tax on products due on arrival into the country. We have no control over this. Please check your country's import tax rules before purchasingFew readers

• How accurate are your MAT products?

  In general, they are extremely accurate and we do our best to ensure the high quality of our products. However, due to printing techniques used on some of our products a 2-3% error tolerance can occur. Please do not purchase if this is of concern.Few readers