If the active subscription is not appearing in your app on your iPhone or iPad:
Quit your app.
Go to 'Settings > iTunes & App Store'
Tap on 'Apple ID' and 'Sign Out'
Tap on 'Sign in' again and use the Apple ID that you use with the subscription.
Start your app again.
An active subscription not appearing in your app could be due to an issue accessing the App Store. Signing out and in again can fix that.
The reason for a new subscription, which fails to complete, could be a miss-matching Apple ID information. A new download after signing out and in again can fix that too.
